Choose a material and intended use
Explain where the object will be used and any fit, heat, outdoor, water or load requirement. Do not infer performance from the appearance of an image or a material name.
- Check size and supplied pieces
- Describe the intended environment
- Ask about any unresolved use requirement
Understand the ordering steps
A listed design, a Studio configuration and a custom request have different preparation steps. Check which choices and proof approvals apply to your order.
- Product options and configuration
- Review and proof requirements
- Confirmation before production
Prepare a professional brief
Include the intended use, dimensions, quantity and available references. Explain fit or functional requirements so the proposed print can be reviewed.
- Purpose and dimensions
- Quantity and material preference
- Reference images, sketches or source links
Check delivery and order terms
Check what is supplied, when dispatch timing starts and how courier transit differs. Ask about an unresolved requirement before confirming an order.
- Dispatch preparation and courier transit
- Damaged, defective or incorrect goods
- Cancellation requests and production status