Before printing begins
You may request cancellation before any item enters printing. If approved and payment has been captured, we issue a full refund, including shipping. The refund is processed separately from cancellation.
Cancellation & refunds
Cancellation and refunds
To request cancellation, contact Order Help with your order number as soon as possible. We will confirm the outcome in writing.
After printing begins
Once any item enters printing, the order cannot be cancelled. Contact Order Help if there is a problem; your statutory rights for damaged, defective or incorrect goods remain unaffected.
How a refund is returned
We initiate an approved refund through the original payment route where available. Your payment provider and bank determine when funds appear. For an offline payment, support will confirm the verified reversal route.
Need an update?
Use Order Help if you have not received a cancellation or refund confirmation, or if the refund has not appeared. Include your order number so we can trace the request.