Report a problem
Use Order Help with your order number and clear photographs of the item and packaging. We may ask for more details to assess the claim.
Returns & replacement
Returns and replacement
Report damaged, defective or incorrect goods within seven days of delivery. We will review the claim and confirm the remedy in writing. Your statutory rights remain unaffected.
Made-to-order objects
PrintMe3D objects are made after you order them. We do not accept change-of-mind returns, including for personalised objects.
Replacement or refund
For an approved claim, we will offer an appropriate replacement or refund and confirm it in writing. Do not ship an item back without our instructions. If a return is needed, we will arrange collection or approve the return-shipping method and cover its cost.
Refund timing
An approved refund is initiated through the original payment route where available. When it appears in your account depends on the payment provider and your bank. Contact Order Help if it does not arrive or you need an update.